zip archive (if small enough) and email it to with a summary of the problem or question in the body of the email, detailing all relevant product and operating system versions.
If you’re still having trouble, narrow down the problem as far as possible, then bundle up the document & related files into a. #QUARKXPRESS TECHNICAL SUPPORT MANUAL#
Check the “Troubleshooting” chapter/section of the product manual or user guide to see if your situation is covered. Make sure you’re running the latest version of the product by checking the “current version” in the product’s download sidebar. See product installation help for issues with downloading and installing. We can provide a free pre-purchase project evaluation when you’re looking for a publishing automation or editorial workflow solution based on our products. 
We also have various ways you can keep in touch with us, making sure you’re up-to-date with product releases, updates, new products, and general news. That said, our main goal is to get you up and running, and we have a great record with tens of thousands of successful installations world-wide, since 1990. If you need in-depth consulting, such as someone to write your InData or Xdata prototype, or someone to develop a detailed strategy for deploying InCatalog or Xcatalog in a larger workflow, etc., we can recommend other developers.
diagnosing product crashes, freezes, and error messages, including possible product bugs, etc. 
providing post-purchase general help and orientation. strategizing about the best way to solve a given problem with our tools. answering simple pre-purchase product selection questions. We offer free basic technical support for our products, along the lines of
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